Waldius LLC is committed to providing a satisfying shopping experience. If you are not satisfied with the home decor products you receive, we offer a convenient return and refund service.

30-Day Return Guarantee

You may request a return within 30 days of the delivery date.

Eligible Items for Return

Items meeting the following criteria are eligible for return:

Items with quality issues or damage sustained during shipping;
Items that do not match the order;
Items that do not meet your expectations;
Items that have been opened;
Items with all accessories substantially intact.

Non-Returnable Items

Returns may not be accepted in the following cases:

Items rendered unusable due to customer-inflicted damage;
Items missing major accessories or critical components;
Items that have been modified, repaired, or altered by the customer;
Orders where the return request period has expired.

Return Request Process

Step 1: Contact Customer Service

Please contact us via the following method to submit a return request:

Email: support@waldius.shop

Please include the following information in your email:

Order number
Purchaser’s name
Contact email
Reason for return
Photos of the item (if there are quality issues)

Our customer service team will respond to you within 1-2 business days.

Step 2: Obtain Return Authorization

Once your return request is approved, we will send you return instructions and return authorization details.

Step 3: Ship the Item Back

Please ship the item back according to the instructions provided by customer service.

Return Address

7 MONTEVIDEO WAY SAN RAFAEL, CA 94903

Please be sure to contact customer service to obtain return authorization before shipping the item back. Packages sent back without authorization may not be processed correctly.

Return Shipping Costs

For returns due to product quality issues, incorrect items shipped, or shipping damage, Waldius LLC will cover the return shipping costs.
For returns due to personal reasons (e.g., dislike, incorrect size, color not as expected), the buyer is responsible for the return shipping costs. Refund Processing

Once the returned item is received and inspected:

We will complete the refund review within 3–5 business days;
The refund will be issued via the original payment method;
The actual time it takes for funds to appear in your account may vary depending on the processing times of your bank or payment provider.

Damaged or Incorrect Items

If you receive:

An item damaged during shipping;
A missing item;
An incorrect item;

Please contact customer service as soon as possible with relevant photos, and we will prioritize arranging a replacement, exchange, or refund for you.

Contact Us

To request a return or inquire about refunds, please contact us at:

Email: support@waldius.shop
Phone: +1 3412512263

Thank you for choosing Waldius LLC. We are committed to providing you with a worry-free and convenient after-sales service experience.