What home decor products do you sell?

Waldius LLC offers rugs, throw pillows, vases, and wall art.

How do I place an order?

Select the items you wish to purchase, add them to your cart, enter your shipping details, and complete the payment. You will receive an order confirmation email once the payment is successful.

What payment methods do you accept?

We generally accept major payment methods such as Visa, Mastercard, and American Express; please refer to the checkout page for the specific options available.

How soon will my order ship?

Orders are processed and shipped as soon as possible after confirmation. Processing and delivery times may vary depending on stock availability, holidays, and logistics conditions.

How can I track my order?

Once the items have shipped, we will send tracking information to your email address. You can use the tracking number to monitor the shipment’s progress.

What should I do if I receive a damaged or incorrect item?

Please contact customer service as soon as possible after receiving your order and provide your order number along with photos of the item. We will assist you with a replacement, exchange, or refund.

Can I return items?

Yes. Items that meet the criteria of our return policy are eligible for return. Please refer to the return policy published on our website for details regarding return timeframes, shipping costs, and the refund process.

Can I return an item after opening the package?

If the return policy permits the return of opened items, you may submit a request within the specified timeframe. The item must remain in good condition; please refer to the actual return policy for specific terms.

How long does it take to receive a refund?

Once the refund is approved, the funds are typically returned via the original payment method. The time it takes for the funds to appear in your account may vary depending on the processing speed of your bank or payment provider.

What if the color of the home decor product differs slightly from the photos?

Due to variations in lighting, display devices, and screen settings, the actual product color may differ slightly from the images; the physical product serves as the standard.

How can I contact customer service?

You can contact us via email at support@waldius.shop. Please include your order number and a description of the issue in your email to help us process your request more quickly.